Ticket to Paris by Jabukica

1. Where do you ship the products from?   

We ship orders from France, where we store the products and prepare them for delivery to your address.

2. How much does delivery cost?

The delivery cost depends on the destination and the order. The exact cost is displayed during checkout, before confirming and paying for the order.

3. Which countries do you deliver to?
We deliver to all European Union member states.

4. How long does delivery take?
The estimated delivery time is 5-8 business days, depending on the distance to the destination.

Around Christmas and during the holidays, delivery may take longer due to the increased volume of shipments. If you are ordering a gift for a specific date, we recommend ordering as early as possible.

5. What should I choose if I am ordering for the first time?

For an introduction, we recommend madeleines, classic sablé cookies, and the other selections on the page under the section: A first taste of France.

6. What is a Mystery Box?

A Mystery Box is a surprise package with a selection of products from our range. The exact contents remain a surprise, and on the page of the selected package, you will find information about its concept and price. If you have allergies or dietary restrictions, please contact us before ordering so we can check if the package is suitable for you.

7. Where can I find the ingredients and allergens?

You can find information about ingredients, allergens, and nutritional values in the description of each product. Before consumption, always check the declaration on the received packaging as well. If you are missing any information or it is not clear, please contact us before purchasing.

8. What if the product is damaged or the wrong item arrived?

Please contact us as soon as possible at info@jabukica.hr with the order number, a description of the problem, and photos of the product and packaging. Keep the product and packaging until we agree on the next steps. We will investigate the case and let you know how we will resolve it.